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Q&A with Nick Ogden, CEO and founder of Voice Commerce
CBR talks to Nick Ogden about what role voice technology can play in mobile banking
Software > New Media and Search > Features
Software > New Media and Search > Features
Q&A with Peter Simmonds, CEO of UK digital marketing firm dotDigitalGroup
Gary Flood asks Peter Simmonds all about what his company does and how that helps CIOs and CEOs
Software > New Media and Search > Features
Software > New Media and Search > Features
Networking: Convergence of the fittest
Exploding data volumes are putting corporate networks and data centres under immense strain: so can they cope? Jason Stamper investigates.
Software > New Media and Search > Features
Software > New Media and Search > Features
Social CRM: Open sesame
Twitter, Facebook and other social media are changing the face of traditional CRM, putting customers in the driving seat. Janine Milne finds out how companies should capitalise on this new era of transparency.
Software > New Media and Search > Features
Software > New Media and Search > Features
The Techies of the Noughties
CBR’s editorial team here unveils its choice of the 20 Most Influential Technologists of the Decade. Jason Stamper picks through the wreckage of a decade that began with the dot-com crash, and ended in recession.
Software > New Media and Search > Features
Software > New Media and Search > Features
Master of complexity
Sohaib Abassi is CEO of the largest independent data integration firm on the planet: Informatica. The firm has just acquired its way into the Complex Event Processing space, and launched a cloud integration platform to boot. Jason Stamper reports.
Software > New Media and Search > Features
Software > New Media and Search > Features
Climbing the social network ladder
As social networking sites like Twitter and Facebook explode in popularity with consumers, enterprises are rushing to join the fun. But what can businesses get out of them and what are the potential dangers? Steve Evans reports.
Software > New Media and Search > Features
Software > New Media and Search > Features
Still haven’t found what you’re looking for?
In the wake of developments in the consumer search space – the launch of Microsoft Bing and Wolfram|Alpha – CBR takes a look at the enterprise search market. Steve Evans reports.
Software > New Media and Search > Features
Software > New Media and Search > Features
Salesforce.com announces Twitter integration for its Service Cloud
Salesforce.com has announced that Twitter will be added to its Service Cloud solution, and will offer integration with customer data to subscribers from the summer. Salesforce.com is the first to offer integration with social networking websites, but other CRM vendors are likely to closely follow the company and begin addressing demands for social networking in the near future.
Software > New Media and Search > Features
Software > New Media and Search > Features
Downturn shines a spotlight on conditional access providers
Against the backdrop of a global recession, pay-TV operators' revenues are being protected from a decline in advertising spend through subscription income. However, while subscription levels remain robust, the biggest threat to profit in 2009 is an expected increase in piracy. As a result, conditional access providers in developing nations may need to invest in more robust systems.
Software > New Media and Search > Features
Software > New Media and Search > Features
Twitter and Google as customer service tools
The current business environment consists of a struggling economy, in which customer acquisition is challenging, while consumers are increasingly sharing information on the web. These trends have created an opportunity for contact centers to utilize social networking websites to improve customer service at a low cost, by integrating Web 2.0 technologies with other communication technologies.
Software > New Media and Search > Features
Software > New Media and Search > Features
'298 million surfed': opportunities for e-government in China
The number of people using the internet in China has surpassed 298 million. The nation now has more internet users than any other country in the world, with the total number nearly equal to the entire population of the US. This represents a huge opportunity for foreign investors, although political and cultural differences must be taken into consideration.
Software > New Media and Search > Features
Software > New Media and Search > Features
The Change We Need?
The US is a power-house of IT innovation. But what will be Obama’s impact on science and technology, and how did ‘Web 2.0’ help him win the election?
Software > New Media and Search > Features
Software > New Media and Search > Features
Will technology save newspapers from the economic crisis?
As ad revenue plummets and competitive pressure mounts, newspapers are using new technological systems to boost workflow efficiencies, curb operational expenditure and expand service portfolios. For the beginning of 2009, highlighting immediate cost saving benefits is the most important message to take to market for technology vendors, professional services companies and systems integrators.
Software > New Media and Search > Features
Software > New Media and Search > Features
Advanced audience measurement will protect broadcasters' advertising revenues
As advertising budgets wane due to worsening economic conditions, providing transparency into changing viewer behavior is an extremely attractive offering for broadcasters to take to advertisers. Integrating measurement systems with advanced analytics will provide greater insight into viewers' preferences, and increase the effectiveness of targeted advertising and secure spending from advertisers.
Software > New Media and Search > Features
Software > New Media and Search > Features
